We always strive to create a family environment here at E.L. Sanders Insurance Agency. That means that our team members and our customers should always feel at home here.
It all begins with Cathy Grigsby — and it has seen she became our receptionist in 1996!
Cathy is the first person you speak to on the phone or see when you come into the office. Her cheery voice and smile welcome the clients, and they immediately know that they’re in a place that is going to take great care of them.
It’s been an absolute pleasure to have Cathy as part of the E.L. Sanders family, and she has played an extraordinary role in the success of our agency through the years.
So this month, we’re putting her in the spotlight! Check out our latest Q&A and get to know one of the shining stars of our agency!
What brought you to E.L. Sanders Insurance Agency in 1996?
The company I was working for at the time closed. I’d been with them 23 years. My mother heard of the position with Sanders Insurance and the rest is history!
What parts of your job do you enjoy most?
I enjoy answering the phones and interacting with all of our customers who call into the office. It can get a little hectic at times, but it keeps the days interesting! I also get to greet all of our customers who come in the office either to make their payment or for an appointment with one of our agents. It’s always nice to catch up and put faces with names.
When you look back at your time at E.L. Sanders, do any memorable days or moments stand out in your mind?
I always enjoy our annual Christmas party. It’s changed over the 27 years I’ve worked here, but still always so fun to get together with coworkers. You also never know what sort of joke/prank someone has up their sleeve for our gift exchange. One year we did a White Elephant and someone (Larry) printed a 100-page insurance policy and put it in a box. The person who chose it laughed, but thought they’d drawn the worst gift, only to find out after the fact there was a gift card attached to the bottom!!”
How has the agency been so successful at keeping so many employees for 10+ or 20+ years?
I know this may sound like a broken record because everyone says it, but we are all very much like family. We get to know each other and watch our families grow. We keep in touch with past employees. We all truly care for one another.
What do you enjoy doing outside of work?
I enjoy spending time with my three grandchildren!
What has been the highlight of your summer so far?
I’m not a beach person, which would be a typical response to this question. One thing I look forward to each year is the Christmas in July movies on the Hallmark channel!