(301) 934-9521 Sanders@ELSanders.com

Insurance exists to be there for you when the unexpected happens. 

When it does and you have to file a claim, you can rest easy knowing that Michelle Gibson will be there for you, too. She’s our Claims Manager, and she’s the one guiding every policyholder through the claims process and working hard to get the best results for you.

We’re thrilled to have her at E.L. Sanders Insurance Agency — for her second tour of duty here! — and we know our policyholders and insurance carriers are, too. In addition to serving as Claims Manager, she also handles marketing for our Commercial Lines to review new business prospects and ensure our existing carriers are still a great choice for our customers.

Check out our latest Spotlight Q&A to learn more about Michelle and the impact she makes every day!

When did you join E.L. Sanders Insurance and what brought you here?

I started my second tour with Sanders in February 2018. I worked here previously for 2 years and coming back just felt like home.

What do you do as a Claims Manager to help clients navigate the claims process?

Having a claim is a stressful situation for anyone, so I am here to answer any coverage questions, get the claim filed for you, explain any correspondence received from the insurance company, and help expedite responses from our carriers when needed. Every claim that is filed by one of policyholders comes across my desk, and I keep track of it until it is closed. My main goal is to achieve the best possible outcome for our insureds.

Can you tell us about an instance that stands out when you were able to really make a difference for the client?

My insured was involved in accident while on a trip out of state, but they were not at fault. Their vehicle was towed, with all of their luggage in it. They were stranded in a hotel, in a strange town the entire weekend.

They called me not knowing what to do. I talked them through the process and assured them I would get ahold of the at fault carrier and get the claim filed. They said talking to me and knowing that someone back home was working on things for them made them feel like everything was going to be OK.

What does your role as Commercial Lines New Business Marketer involve?

When a new business prospect is received, the account is reviewed and quoted with the carriers in the market that we think fit the client best. I also remarket existing accounts so we’re confident that our insureds are always getting the best price.

What do you enjoy most about working with the team at E.L. Sanders?

Working here is like working with family. We all work together.

What do you enjoy doing outside of work?

I enjoy spending time with my family, I love the beach, the outdoors, cars. BUT right now, hunting season is in … so you’ll find me in the woods!